Five metros, one crew —not your second ops hire.
The day you hire your second ops person is the day your pricing consistency starts to drift across metros, the vendor graph in Bozeman stops talking to the one in Sedona, and the listing you onboarded last month pulls the portfolio star down. Roostr is a crew of four Roostr capabilities — nightly repricing, guest messaging, turnovers, and maintenance — that absorbs the routine work a multi-metro roster pays two ops salaries to chase. The cross-portfolio pricing stays per-region, and the review guard keeps your reputation intact through the growth curve.
- Built for 2–5 metros with their own vendor graph
- Portfolio star held steady through last year’s growth
- Per-region Auto/Manual, not a portfolio-wide reset
Built for the small management company
Three things the crew absorbs before your Second-Ops-Hire conversation lands.
The multi-metro operator with three metros and forty units — the one whose next hire is either a second operations manager or a tech stack they actually trust to keep the per-region pricing consistent and the portfolio star rating steady through the growth curve. Roostr is sized to that decision, not the enterprise oversight a 400-unit platform needs.
One roster of units in Bozeman, Sedona, and the Hudson Valley means five cleaner graphs and five contractor graphs — not one. The crew absorbs the per-metro vendor dance so the Sedona rafting weekend and the Bozeman powder morning stop landing in your phone at the same hour, every Saturday.
The day pricing simplifies per unit, the comp walk varies market-by-market, the event calendars no longer line up, and a flat +12% ladder starts to underprice the ski units and overprice the leisure units. The pricing agent walks a tight six-block comp set per metro plus the local events calendar, every night, so the rate card stops drifting per region.
Onboarding a new batch of listings pulls the portfolio average star toward the new listings. The review agent reads every new completion for water-stain, noise, and HVAC mentions that predict a future complaint — maintenance work orders queue before the second 4-star drag-down, not after, and the brand takes the lift, not the hit.
The switch, surface by surface
Auto / Manual, always your call — rebalance per region from the dashboard.
The four Roostr surfaces run across the whole roster, but the Auto/Manual switch is per region. Run Auto on the routine slices where the call is reversible and the pattern is well-understood. Keep Manual where money, vendor relationships, or a guest dispute is at stake. The defaults below match what most small management companies land on in week one — flip any of them per metro from the dashboard.
Portfolio pricing
Rewrites the next 90 days of rates across every metro and every unit against fresh per-region comps and the local events calendar — Sedona’s rafting weekend stays its own rate, Bozeman’s powder morning stays its own rate.
Drafts the recommended change and parks it on a tap-or-skip card per region, with that metro’s comps and event haul attached. The ski units no longer subsidise the leisure units.
Default: Auto · 02:00 nightly, per region
Portfolio inbox
Sends factual replies without asking across every channel — check-in window, Wi-Fi, parking, door code, pet fee, late check-in waivers — in the host’s tone, regardless of which metro the guest is messaging about.
Refunds, complaints, scheduling changes, and any guest dispute always queue for your sign-off, regardless of which metro or channel they hit.
Default: Manual on refunds · narrow auto-send on pre-approved factuals
Photo-verified turnovers
Books the vetted cleaner the second a checkout lands, arranges the post-clean photo, and cross-checks it against the pre-stay one before the next guest’s door code goes out — across every metro.
Photo mismatches and the 9 PM guest text queue for your sign-off — the cleaner still gets the next slot, the dispute doesn’t ship to the next guest’s check-in window.
Default: Auto dispatch · manual on dispute
Maintenance dispatch
Routes a flagged review signal (water stain, HVAC noise, slow drain) to the right contractor per metro, with the photo and the source review attached.
No Roostr-managed vendor marketplace — you keep the cleaner / contractor graph per region; Roostr is the queue, not the contractor.
Default: Auto dispatch · manual on vendor approval
From the small-management roster
Multi-metro operators running Roostr across geographies today.
Three small management companies on three different region shapes — a multi-metro portfolio, a growth-stage reputation, and a regional vendor graph that stayed intact through the scale-up.
“We went from one metro to four in eighteen months and the inbox went from one channel to six. The crew absorbed the multi-metro pricing logic — Sedona’s rafting weekend no longer subsidised Bozeman’s powder morning — and the inbox replies go out in our voice on every channel. I never wrote the playbook for our second ops hire; I never had to.”
J. R.
Sedona, AZ
“We onboarded thirty-one new listings last year and the portfolio star rating stayed flat, not because the new units were clean, but because the review agent flagged a slow drain and a noisy HVAC compressor before the second 4-star drag-down. The brand didn’t take the hit through the growth curve.”
P. K.
Asheville, NC
“Every metro has its own cleaner and its own contractor graph and I was never going to hand those over to a black-box vendor marketplace. Roostr is the queue that catches the signal and routes it to the right local team — the vendor relationship stays where I want it, with the people I’ve vetted on the ground.”
S. W.
Hudson Valley, NY
Skip the second ops hire
The four-capability crew across your next metro.
Watch how the crew handles a Sedona rafting weekend and a Bozeman powder morning on the same afternoon, then see the three tiers and what the per-region switch costs.